The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.
Zero Tolerance and Unacceptable Behaviour policy
The practice has updated its Zero Tolerance and Unacceptable Behaviour Policy. We believe that patients have a right to be heard, understood and respected. We work hard to be open