The practice has updated its Zero Tolerance and Unacceptable Behaviour Policy.
We believe that patients have a right to be heard, understood and respected. We work hard to be open and accessible to everyone and to provide a good service to all of our patients. We also believe that our staff deserve to be treated fairly and with respect. Occasionally, the behaviour or actions of individuals using our Practice makes it very difficult for us to deal with their issue or complaint. In a small number of cases, the actions of individuals become unacceptable because they involve abuse of our staff or our process. When this happens, we have to take action to protect our staff. We also consider the impact of the behaviour on our ability to do our work and provide a service to others. This Policy explains how we will approach these situations.
The full policy can be found here:
https://www.broadbaypractice.co.uk/about-us/practice-policies/at-the-practice/zero-tolerance/